Casumo, the Malta-based online gaming operator has been reprimanded by the UK Advertising Standards Authority (ASA) for a Google sponsored search result that appeared when a user searched “how to unsubscribe from all gambling.”
The advert, which featured the text, “Welcome Bonus to New Players Casumo 100% and 20 Free Spins” as well as “Create an Account & Play now,” appeared in May 2019. This was seen to have promoted an individual query to whether this placket was irresponsible.
Following the receipt of the complaint, Casumo then made the ad on the search term inactive and expanded their blacklist for the ad. However, it has then denied that it had irresponsibly targeted players.
Casumo then stated that the company had a series of targeted advertisements for users who searched for the word “gambling” or related terms. The company said that although there was a list of terms related to stopping gambling that would not trigger advertisements, they had not considered the choice of words in the complaint.
The company added that it believed the word “unsubscribe” typically referred to, “being removed from a mailing list, no longer receiving post or emails, cancelling a subscription or opting out of marketing” as apposed to any kind of self-exclusion.
Casumo have also stated that it was impossible to ensure that every possible search term that could relate to self-exclusion would receive no advertisements. However, they have said that because of their interpretation of the meaning “unsubscribe,” they did not believe that they had targeted the ad in an irresponsible manner.
However the ASA ruled against Casumo, where it was stated that a player searching for ways to “unsubscribe” would be likely to be seeking more information about self-exclusion tools.
The watchdog explained: “We considered that by searching for ‘how to unsubscribe from all gambling’ a consumer was likely to be seeking further information about the tools needed to opt out from receiving gambling ads, or about the tools needed to self-exclude from and/or block gambling websites, with a view to potentially making use of those tools.
“We considered such consumers would be likely to include vulnerable persons looking to restrict their exposure to gambling outlets and ads for gambling. We noted that the Code required that marketing communications for gambling should have particular regard to the need to protect vulnerable persons from being harmed or exploited.”
It was concluded with the fact that the ad breached CAP Code (Edition 12) Rule 16.1, which states that all marketing communications for gambling must be socially responsible.
The ASA ruled that the advertisement must not appear again in its current form and it also warned Casumo to ensure that its ads served following Google searches were responsibly targeted.