Greentube is going to integrate the Neccton responsible gambling solution into its Spanish online casino, StarVegas. The decision follows on from the company successfully implementing the solution in the UK.
Identifying problem gambling behaviour
Neccton’s responsible gambling tool, Mentor, helps Greentube to identify when one of their customers is displaying harmful behaviour, allowing them to intervene. Mentor will also interact with the customer, sending tailored messages to warn them about overspending or changes of play.
Adam Warren, the managing director of the StarVegas Spain brand at Greentube, said this when announcing the news: “We take our commitment to Responsible Gaming extremely seriously and we constantly work to enhance and improve our strategies to ensure players use our products safely.”
“Neccton’s mentor solution assures this and offers us an easy tool to spot any potentially harmful behaviour and to intervene when needed. We are very pleased with our partnership so far and we look forward to expanding into new markets going forward to ensure the highest level of safe play.”
Helping to advise and intervene
The director at Neccton, Dr Michael Auer, was also pleased about the collaboration. “We are excited to further strengthen our relationship with Greentube and look forward to working together across new markets. With mentor, operators learn which players tend to play riskier and also how to advise those players appropriately and which actions to take.”
“Across the globe, regulators are increasing their focus on Responsible Gaming and player safety, and through our partnership, Greentube is at the forefront of offering safe casino entertainment online.”